Red Flags When Choosing a Moving Company

Choosing a moving company can feel like a gamble. You want to trust strangers with your furniture, your fragile heirlooms, and your entire household. Unfortunately, the moving industry has its share of bad actors. Recognizing red flags to watch for when choosing a moving company can save you thousands of dollars and countless headaches. Let us walk through the warning signs that deserve your full attention.

The Lowball Quote Trap

If a moving company gives you a price that seems too good to be true, it almost certainly is. Dishonest movers often quote a very low estimate over the phone or online without seeing your belongings in person. They hope you will choose them based on price alone. On moving day, they load your truck and then demand significantly more money before they will unload. This tactic is known as a hostage load.

Legitimate movers will insist on an in-home or video survey before providing a binding estimate. They want to see the number of rooms, the size of furniture, and any special items like pianos or pool tables. A reputable company from Moving.Homes will provide guaranteed pricing that is 99 percent accurate. If a mover refuses to inspect your items or pressures you to sign a contract based on a phone quote, consider it a major red flag.

Why Binding Estimates Matter

A binding estimate locks in the total cost based on the items listed. The mover cannot raise the price unless you add additional services or items after signing. Non-binding estimates allow the mover to charge you based on the actual weight or volume at the destination, which often results in a much higher final bill. Always request a binding estimate in writing. If the mover hesitates or gives excuses, walk away.

Another variation of this trap is the lowball quote that includes vague language. Phrases like “estimate only” or “subject to change” give the mover room to inflate the price later. Compare this to a transparent company that offers guaranteed pricing from the start. The difference is night and day.

Lack of Physical Address or Licensing

A moving company without a verifiable physical address is a serious warning sign. Some scam operations use only a phone number and a website with no real office. If you need to visit the office or return paperwork, an address is essential. Legitimate movers have a warehouse, a storage facility, or at minimum a commercial office space.

You should also verify the company’s USDOT number if they operate across state lines. The Federal Motor Carrier Safety Administration (FMCSA) requires interstate movers to register. You can check a company’s safety record and complaint history using the FMCSA database. For moves within a single state, check with your state’s department of transportation or consumer protection agency.

Ask for the company’s license and insurance certificates directly. A reputable mover will provide them without delay. If they make excuses or claim they are “too busy” to show you, that is another one of the key red flags to watch for when choosing a moving company.

No On-Site or Virtual Survey

As mentioned earlier, a professional mover needs to see your belongings to give an accurate price. Companies that skip the survey are guessing. Guessing leads to disputes on moving day. A survey can be done in person or via a live video call. The mover should walk through each room, note special items, and ask about stairs, elevators, and long carries.

Some movers claim they can estimate based on a list you provide. This is risky because most people underestimate their own belongings. A sofa might be larger than expected. A bookshelf might be heavier. The survey protects both you and the mover. It ensures the price is fair and the truck is the right size. If a mover refuses to do any kind of survey, cross them off your list.

Large Upfront Deposit Demands

Most reputable moving companies do not require a large deposit before the move. The industry standard is to pay upon delivery, not before loading. Some companies may ask for a small deposit to reserve your date, but this should be a modest amount, typically under 20 percent of the total estimate. Demanding half or full payment upfront is a major warning sign.

Scam movers often use upfront deposits to collect money and then disappear or fail to show up on moving day. They may also use the deposit to cover fake expenses. Protect yourself by using a credit card for any deposit. Credit card companies offer dispute protections that cash or wire transfers do not. If a mover insists on cash or a wire transfer, do not hire them.

For more details on how to evaluate reviews and spot fake testimonials, read our guide on how to read and trust moving company reviews. Understanding the difference between genuine feedback and paid reviews can help you avoid costly mistakes.

Vague Contracts and Missing Paperwork

A clear contract is your best protection. The contract should list the services included, the pickup and delivery dates, the total cost, and the method of payment. If the contract is full of blank spaces or vague terms, do not sign it. Scam movers often leave key details blank so they can fill them in later to their advantage.

You should also receive a copy of your rights and responsibilities under federal law, known as the “Your Rights and Responsibilities When You Move” booklet. This is required for interstate moves. If the mover does not provide it, they are not following regulations. Additionally, the contract should include a description of the company’s dispute resolution process. Without clear paperwork, you have little recourse if something goes wrong.

What to Look for in a Contract

Here are the essential items every moving contract should include:

• The mover’s full legal name and USDOT number.
• The pickup and delivery dates or a range of dates.
• The total cost, clearly marked as binding or non-binding.
• A detailed inventory list of all items being moved.
• The valuation coverage level and deductible amount.

Each of these items protects you. If any are missing or incomplete, ask for clarification. A legitimate mover will be happy to explain every line. A mover who becomes defensive or dismissive is hiding something. Do not proceed until you have a complete and signed contract in hand.

Poor Communication and Customer Service

How a moving company treats you before you hire them is a preview of how they will treat you on moving day. If they are rude, dismissive, or slow to respond, that is a red flag. Moving is stressful enough without dealing with unprofessional staff. Call the company and ask questions. Note how the phone is answered. Are they patient? Do they provide clear answers? Or do they rush you off the phone?

Check their online reviews on multiple platforms. Look for patterns. A few negative reviews are normal, but a pattern of complaints about late arrivals, damaged items, or unresponsive customer service is concerning. Pay attention to how the company responds to negative reviews. Professional companies address complaints publicly and try to resolve issues. Companies that ignore or attack reviewers are not trustworthy.

Finally, trust your instincts. If something feels off during your interactions, it probably is. There are many excellent moving companies available. You do not need to settle for one that gives you a bad feeling. Moving.Homes offers 24/7 customer support and professionally trained movers who respect your time and belongings. If you need financial assistance to cover moving costs, you can explore options through auto loan services that may help free up cash for your relocation.

Frequently Asked Questions

What is the biggest red flag when hiring movers?

The biggest red flag is a mover who demands a large cash deposit upfront without performing an in-home or video survey. This often indicates a scam operation that may take your money and disappear.

How can I verify a moving company is licensed?

For interstate moves, ask for the company’s USDOT number and check it on the FMCSA website. For local moves, contact your state’s department of transportation or consumer protection agency. A legitimate company will provide this information without hesitation.

Should I pay for a moving estimate?

No. Reputable moving companies provide free estimates based on an in-person or video survey. If a company charges for an estimate, that is unusual and may be a sign of a less professional operation.

What should I do if a mover holds my belongings hostage?

If a mover demands more money before unloading your goods, try to stay calm. Do not pay the inflated amount unless absolutely necessary. Contact the FMCSA or your local police. You may also need to seek legal help. Prevention is best: always use a binding estimate and a reputable company.

How far in advance should I book a mover?

Ideally, book at least four to six weeks before your move date. This gives you time to research companies, get multiple estimates, and avoid last-minute decisions that lead to hiring an unreliable mover.

The process of selecting a moving company requires patience and careful research. By watching for these red flags to watch for when choosing a moving company, you can avoid scams and ensure your belongings arrive safely. Remember that a low price is not worth the risk of damaged items or stolen deposits. If you have any questions or want to speak with a trusted professional, call our team at (833) 762-3578. We are here to make your move simple and secure.